Shipping & Returns

Available delivery locations, fees and estimated timelines will be displayed before payment. Preorder products will show an estimated dispatch window on the product or checkout page. Please check your size, phone number and delivery address carefully.

Delivery begins after the order is ready for dispatch. Preorders may require production time before dispatch. We will provide updates if a material delay occurs. A recipient may need to confirm delivery, and additional charges caused by an incorrect address or repeated failed delivery may be payable before redelivery.

Unless a product page states otherwise, you may request a return within 7 days after delivery. Items must be unworn, unwashed, unused, with tags attached and in their original packaging. For hygiene reasons, opened sleep masks, socks and similar personal items cannot be returned merely because you changed your mind. This does not limit your rights where an item is defective or not as described.

Contact us as soon as possible after delivery with your order number and clear photos. Where the item is wrong, damaged, defective or materially different from its description, we will arrange an appropriate replacement, repair or refund and cover the reasonable return cost where required.

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and your bank. You may request cancellation before an order enters production or dispatch; after that point, the return rules above apply. If we cancel an unavailable order, we will issue a full refund.

Email contact@kamsy.co with your order number, the item involved and the reason for your request. Do not send an item back until you receive return instructions.